You can complete your order with or without registering.
Add the desired product to cart and follow the steps to the checkout, where you need to fill in all the needed information and select a payment option. If you wish to remove a product from the cart, you can do that with the button remove.
If you want to register (with an e-mail address or via Facebook login) you can order faster and there will be additional options available for you (order history, product comments, possible discounts...).
The provider checks the order, the stock and can confirm the order or cancel the order if he has a valid reason. The provider can contact the buyer to confirm any information and to ensure accurate shipping times.
1: Order sent
Upon sending an order the buyer received an e-mail with all the order information.
2: Order confirmed
Upon order confirmation the provider contacts the provider via e-mail about the order status or the estimated shipping time. At this stage the contract about the purchased products between the provider and the customer is made and can not be canceled.
3: Order sent
The provider will prepare the package in the agreed upon time, send the order and inform the customer about the process via e-mail. The customer can contact the provider in case of any possible delays through the system or via e-mail email@example.com. When doing so she/he must write the order number.
Order stepsStep #1 Cart
In the cart you have products that you have added. There are prices, quantities and other options for each product. The total price combines the total price of the added products and the cost of shipping. You have remove products from the cart or add new ones.Step #2 Checkout
The second step is the checkout where you enter your information for the billing, shipping and selected payment option. You can still return to the 1st step or remove a product(s) from the cart or add new ones.
The order summary is displayed on the bottom part of the screen where all added products are displayed. There are quantities, selected colors, sizes and other parameters displayed for each product.Step #3 Order summary
All entered information is sent to the web store editor for a review. You will receive an e-mail with your order summary and included contract of resignation.
We will communicate with your through the web store, e-mail or telephone. A copy of the contract is also sent to the web store owner and is saved for the purpose of archiving as long as it takes to process the order and legal regulation.
The order summary is also available to the buyer through the website (registered users can access the order summary through My profile), others with a link that has been sent on the entered e-mail account (the order summary for non-registered users is visible for 14 days from the day the order has been submitted and can be accessed with a password that has also been sent in the e-mail).
How can I change a submitted order?
If your order has not yet been submitted then you can edit it in the cart (remove the product from the cart, add a new one, etc.).
If the order has already been submitted and we have not yet started processing it, the best way is to cancel your order (you can find the order cancel link in the e-mail) or add a new one. Otherwise you can also contact us for help.
Canceling the order
After your order has been submitted, you can simply cancel your order, until your order has not yet been accepted (processed). You can do this on this link: Order status. You can find information on how to cancel your order in the e-mail sent to you when the order was sent.
In case of product damage during shipping, you can contact the postal office that has delivered the package. Upon accepting the order check it carefully in front of the post man. Warranty and complaints cease to apply when:
the damage has been done due to improper use, negligent conduct, mechanical damage, changing or modding a product and or damages of higher power or if the buyer has already broken the safety seal or unpacked it from its original packaging.
Returns and exchanges
Customers that are not satisfied with their products can return them in 14 days from receiving the package on their own expenses. The provider retains the withdrawal until receiving the returned package. The provider will return the order amount, incase the customer withdraws from the contract he will cover all the expenses for returning the order. For returning orders article 43 of the consumer protection act applies.
The return is only accepted if the returned goods are in original and undamaged packaging together with all the supplied documentation. Unless the returned goods are damaged, broken, lost or the quantity has decreased, without the customer being at fault. The customer is responsible for value degradation if the reduction in value is not important for determining the nature, properties or use of the product. Returns will be send to the Bank account of the customer. Returned goods to the company in the correct timeframe shall be deemed as a withdrawal from the contract.
The customer returns the order at his own expense to this address:
Rokos, Rok Beigot S.P.
Vozniška pot 2
2344 Lovrenc na Pohorju
When returning your order you must write the order number on the package.
The order amount will be returned to you no later than in 14 days to your bank account or by agreement we can count it as order credit for your next purchase.
The prices are in euro, VAT is included. Except where otherwise stated.
Prices and benefits (discounts, gifts, shipping, participation in shipping...) apply on the day of sending the order.
The actual price charged to customers outside the European Union will be subject to the exchange rate applied by the customer's credit card company or PayPal.
We do not convert the total price of orders into other currencies. We will bill your credit or PayPal account in EUR (€) and the card company or PayPal will convert the charges for you. If you have any questions about currency conversions please contact your bank / financial institution.
Customers outside the European Union may also be liable for any customs and import duty, permits, and other local requirements. These charges must be paid directly by the recipient of the parcel. As customs policies vary widely from country to country, we suggest that you check the requirements in your country before placing an order. We are not liable for any custom or import duties.
Discharge from liability
We are trying our best to ensure promptness and accuracy of information publishes on the web shop. However the product properties and shipping times can change faster that we can manage to update. In these situations the provider will inform the customer about any changes and will give the customer the option to cancel his order or exchange the ordered product. We are trying to supply accurate photos but all photos must be taken as symbolic. The photos do not ensure product properties.
We need your personal information to ensure a smooth order process.
What will your information be used for?
When ordering products you must provide personal information such as: full name, address, e-mail and phone number. This allows us to ensure a smooth order process and we can inform you about possible order changes.
Will the information be disclosed to third parties?
Your information stays with the owner of the web shop. We will not disclose, sell or exchange them with any other institution, company or person. The exception are companies which are part of the ordering process (shipping companies, supplier - in case the product is sent directly from the suppliers warehouse) or in case of court orders.
If you have any questions about the above statements and conditions, mode of operation or have any comments and opinions about the websites, you can write us firstname.lastname@example.org, call us 00 386 40 459 201 or write to us on the address stated below.
In accordance with article 32 of the Law on the extra-judicial resolution of consumer disputes (ZIsRPS) we are informing customers that we do no recognize any contractor court settlement of consumer disputes (IRPS) as the correct jurisdiction that the customer can start in accordance with ZIsRPS. Online dispute resolution (SRPS) is available here.
The customer can send a complaint by e-mail email@example.com, by phone 00 386 40 459 201 or by classic mail:
Rokos, Rok Beigot S.P.
Vozniška pot 2
2344 Lovrenc na Pohorju
VAT number: SI75945789
Registration number: 3201155000
Registration authority: AJPES, izpostava Maribor
Serial number entry: 316-07-V01-039565
The seller is striving to resolve any possible issues peacefully, otherwise the situation can be dealt with in court Maribor.